Welcome to your New Support Experience !

Here’s a preview of the Arctera Support Experience to guide you through the site.

All new cases must be created via Live Support from May 11th 2026. You can also visit here to inquire about an existing support case and to chat to a live support engineer. 

Note: The following URL’s are used for this sites functionality. Please ensure your IT teams allow access to the following otherwise you will have a degraded functionality. 

Live Support: *.zoom.us

Support Portal: api-csm.cloud.com,  supportarctera.cloud.com, cdnjs.cloudflare.com, cdn.wolkenservicedesk.com , wmaster.wolkenservicedesk.com

Search: *.Kore.ai

Log upload: upload.wsd-oneclick-arctera-backupexe-ei.s3.us-west-2.amazonaws.com, wsd-oneclick-arcterainfoscale-uw.s3.us-west-2.amazonaws.com, wsd-oneclick-backup-exec-uw.s3.us-west-2.amazonaws.com