ChatGPT validation fails with IP is not authorized

book

Article ID: 1000766063

calendar_today

Updated On:

Description

Upon trying to validate the source connection from the configuration wizard to ChatGPT an error is seen and fails to connect.  The error seen is:

Validation failed:

--Empty: StatusCode: Unaurthorized Url:
https://api.chatgpt.com/v1/compliance/workspaces/... Content{"error":{"message": "Your IP is not authorized to make this request.", "type": "ip_not_authorized", "code":null, "param":null}, "status":401

Cause

Arctera Capture IP address missing in ChatGPT allow lists

Resolution

Add the IP addresses for Arctera Capture for the correct datacenter to ChatGPT.

  • In ChatGPT Enterprise admin console – go to “identity and access” then to “access restrictions” then enter the IP addresses in the “Compliance API IP Allowlist”

 
https://chatgpt.com/admin/identity?tab=access
 

  • In the OpenAI Api admin console – go to “Settings” then to “Security” then to “IP Allowlist” then enter the IP addresses

 
https://platform.openai.com/settings/organization/security/ip-allowlist

Issue/Introduction

ChatGPT Validation Fails with IP is not authorized when Arctera Capture IP Address has not been added to ChatGPT allow lists.