Guide to View Asset Serial Number on Arctera Support Portal
Article ID: 1000766046
Updated On:
Description
Note: Please log in to your account to check your serial number. If you can't log in, you can also find your serial number (Entitlement ID) on your Delivery Confirmation PDF.
Guide to Find the Entitlement ID(aka Serial Number) from the Delivery Confirmation PDF for Arctera\Enterprise Vault\Infoscale: https://supportarctera.cloud.com/external/article/1000766067
Steps to Login and Access Serial Numbers
1. Access the Support Portal – https://supportarctera.cloud.com/
2. Enter Email Address - On the login screen, enter your registered email address to begin the login process.
3. Email Notification - Once the email ID is submitted, the customer receives an email from no-reply@auth.arctera.com.
Note- If you have not received the magic link please ensure the sender email address is whitelisted noreply@auth.arctera.com. Post whitelisting if you still continue to not receive the link please reach out to Customer support using live chat.
4. Access Secure Login Link - Open the email and click on the secure login link provided.
5. Automatic Login - Clicking the link will automatically redirect you and log you into the Arctera Customer Portal.
6. Navigate to Entitlements - once logged in:
- Hover over the Support menu
- Click on My Entitlements
7. View Serial Numbers - In the My Entitlements section, you will be able to view all serial numbers associated with your account.
Issue/Introduction
This guide provides step-by-step instructions for customers to log in to the support portal and view their asset serial numbers(AKA Entitlement ID).
Additional Information
Guide to Find the Entitlement ID(aka Serial Number) from the Delivery Confirmation PDF for Arctera\Enterprise Vault\Infoscale: https://supportarctera.cloud.com/external/article/1000766067
