Guide to View Asset Serial Number on Arctera Support Portal

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Article ID: 1000766046

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Description

Steps to Access Serial Numbers

1. Access the Support Portal – https://supportarctera.cloud.com/

2. Enter Email Address - On the login screen, enter your registered email address to begin the login process.

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3. Email Notification - Once the email ID is submitted, the customer receives an email from noreply@auth.arctera.com

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4. Access Secure Login Link - Open the email and click on the secure login link provided.

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5. Automatic Login - Clicking the link will automatically redirect you and log you into the Arctera Customer Portal.

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6. Navigate to Entitlements -  once logged in:

  • Hover over the Support menu
  • Click on My Entitlements

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7. View Serial Numbers - In the My Entitlements section, you will be able to view all serial numbers associated with your account.

 

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Issue/Introduction

This guide provides step-by-step instructions for customers to log in to the support portal and view their asset serial numbers.

Additional Information

Guide to Find the Entitlement ID(aka Serial Number) from the Delivery Confirmation PDF for Arctera\Enterprise Vault\Infoscale: https://supportarctera.cloud.com/external/article/1000766067

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