You’ll have access to specific support portals designed around our solutions. You can log new cases and
manage existing support requests to connect with our product experts.

Bookmark your new support portal.

As a reminder, phone support has been discontinued. Starting May 11, you can use the Live Support option on the support sites.

Preview what’s coming on May 11 and how to complete common tasks:

• How to Login
• How to use Live Support Chat
• How to Manage Support Cases
• How to Manage Contacts
• How to Manage Downloads
• How to Manage MyAccount
• How to Manage Licenses

If you’ve recently visited customer support, you know that we’re working to give you more control and faster resolutions. The first step, which launched April 7, separated our support sites by solution:   Arctera - SaaS solutions, Arctera - On-prem solutions, and InfoScale. Starting May 11, you’ll be able to view licenses, download software updates, manage contacts, join communities, and more!

These new sites are exclusively for customers and partners. Be sure that you have re-registered with us so you’ll continue to have access after May 11. Check your email for registration instructions. You will need your first name, last name, work email, and serial number.