When no time zone is set on an archive an incorrect Services status is seen
Article ID: 100074599
Updated On:
Description
Error Message
No errors are seen.
Cause
A Time Zone is not set on the archive and appears blank.
Resolution
Ensure a time zone is set for the archive.
1. Set the User Management to Manage Account Provisioning using console application and Save. This is being done to ensure fields can be modified.
2. Set the Time Zone on the archive as required, which should help show the correct service(s) status on the archive.
3. Enable the Services which are required on the archive.
4. Set the User Management back to its previous setting and Save.
Issue/Introduction
When no time zone is set on an archive, an incorrect Services status is seen in the Arctera Insight Management console.
Some of the services highlighted in the image below are active and yet they are displayed as inactive on the account.
Some of the services highlighted in the image below are active and yet they are displayed as inactive on the account.
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