Description

An _Unmapped folder appears in the Personal Archive Folder structure

• This _Unmapped folder is present as per a new design implementation to prevent the folder structure from not loading due to a deadlock scenario.
• If the deadlock is not present, the _Unmapped folder will remain empty.
• If there is a deadlock scenario, the _Unmapped folder will contain all the folders which are causing the deadlock.
• _Unmapped folder helps to load the folder structure in Personal Archive successfully even if the folder structure is not correctly synced in db.

If the _Unmapped folder is not 0 then open an Arctera Support case so that the issue can be investigated further.