Exchange Online (O365) Sync does not enable or disable accounts

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Article ID: 100072101

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Updated On:

Description

Error Message

Error in O365 Sync log:

As domain is not selected for provisioning, account will not be synchronized.  User email address = xxi@xxx.onmicrosoft.com

Cause

The onmicrosoft.com SMTP address is set as the Primary SMTP in Exchange Online.

Resolution

Add the onmicrosoft.com domain to the tenant in Arctera Unified Platform.

Issue/Introduction

Exchange Online (O365) Sync does not enable or disable accounts when it should.

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