Error: "Case document indexing is in Progress and you may see partial results." report when creating a research set.

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Article ID: 100071671

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Updated On:

Description

Error Message

Error - Case document indexing is in progress. You may see partial results.

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Cause

This issue can occur when the indexing service is stuck or not working properly.

Resolution

Please contact Arctera Technical Support to check the Indexing batch status.

 

Issue/Introduction

When attempting to create a Research Set, it gets stuck at Indexing status and does not complete after a few days. This is unexpected behavior.