Single Sign-On(SSO) sign-in fails when product access is not enabled for the user
Article ID: 100059654
Updated On:
Description
Error Message
There is no error message displayed in the Personal Archive(PA) portal. After successful SSO authentication from the Identity Provider(IDP), the user is brought to the PA login page and is asked to enter credentials again.
Cause
Access to the portal(Personal Archive, Alta eDiscovery, Administration etc) is not enabled.
Resolution
The issue can be resolved by enabling access to the respective service which the user requires access.
Issue/Introduction
Single Sign-On(SSO) sign-in fails when product access is not enabled for a user.
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