Unable to edit or use the Run Now option on any Arctera Capture connector

book

Article ID: 100058942

calendar_today

Updated On:

Description

Error Message

Error when attempting to edit the importer:

image.png

Failed to prepare importer for edit. Please try again. 

Run now option being greyed out:

image.png

Service Unavailable


HTTP Error 503. The service is unavailable.

Cause

Arctera Capture service is unavailable to be contacted.

Resolution

Please raise a support case with Arctera Support, so that the issue can be investigated. 

Issue/Introduction

Unable to edit/manage any Arctera Capture collector(importer) along with the Run Now option being greyed out.

Powered by Wolken Software