Login to Arctera eDiscovery portal fails with message 'Error in getting Account details'
Article ID: 100058933
Updated On:
Description
Error Message
Error in getting Account details
Cause
Every archive account in Arctera eDiscovery has a domain and a DomainID associated with it. If this DomainID is not set correctly, Arctera eDiscovery is unable to fetch the details of the user and hence cannot authenticate it.
Resolution
Please contact Support, so that this issue can be resolved.
Issue/Introduction
Login to Arctera eDiscovery portal fails despite entering the correct credentials.
Was this article helpful?
Yes
No
Powered by
