Error Message

Error:The Mailbox was not found

This error can occur if the drive space becomes full during a sync run. 

Update Folder Sync to FolderSync_1.14.0_Hotfix_4 which can be downloaded from the Support portal. The README.txt contains the installation instructions. 

Then update the HoursToKeepTempFiles from the default of 25 to a value of 1. 

1. Close the Folder Sync Console. 
2. Stop the ArchiveTools Folder Sync service. 
3. Open Notepad as Administrator 
4. Open the C:\Program Files\ArchiveTools\ArchiveTools Folder Sync\ArchiveAcceleratorSynchService.exe.config (default location) file and modify the following: 

25

TO 

1

Once the setting is updated and the file saved, start the ArchiveTools Folder Sync service. This should allow the temp folders/files to be removed after 1 hour during sync processing. 

On the Folder Sync On Premise server, the temp folder drive may become full due to the number of tmp.EXO* folders created during the sync processing.