Unable to access Folder Sync Online configuration in Arctera Management Console
Article ID: 100058760
Updated On:
Description
Error Message
The below error can be seen when attempting to access Folder Sync Online configuration in Arctera Management Console under Archive Collectors | Exchange Online | Folder Sync Configuration despite having Exchange Online Folder Sync service enabled. The customer has not purchased Exchange online folder sync service.
Cause
This happens when the Partner Company associated with the customer, does not have the Exchange Online Folder Sync service enabled.
Resolution
Raise a support case with Arctera Support so that this can be resolved.
Issue/Introduction
Unable to access Folder Sync Online configuration in Arctera Management Console
Additional Information
JIRA: EVCSRE-59245
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