Unable to access Folder Sync Online configuration in Arctera Management Console

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Article ID: 100058760

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Updated On:

Description

Error Message

The below error can be seen when attempting to access Folder Sync Online configuration in Arctera Management Console under Archive Collectors | Exchange Online | Folder Sync Configuration despite having Exchange Online Folder Sync service enabled. 

The customer has not purchased Exchange online folder sync service.

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Cause

This happens when the Partner Company associated with the customer, does not have the Exchange Online Folder Sync service enabled. 

Resolution

Raise a support case with Arctera Support so that this can be resolved.

Issue/Introduction

Unable to access Folder Sync Online configuration in Arctera Management Console

Additional Information

JIRA: EVCSRE-59245