Unable to access Folder Sync Online configuration in Alta Archiving Administration console

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Article ID: 100058760

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Updated On:

Description

Error Message

The below error can be seen when attempting to access Folder Sync Online configuration in Alta Archiving Administration Console under Archive Collectors | Exchange Online | Folder Sync Configuration despite having Exchange Online Folder Sync service enabled. 

The customer has not purchased Exchange online folder sync service.

Cause

This happens when the Partner Company associated with the customer, does not have the Exchange Online Folder Sync service enabled. 

Resolution

Raise a support case with Veritas Support, so that this can be resolved.

Issue/Introduction

Unable to access Folder Sync Online configuration in Alta Archiving Administration console.

Additional Information

JIRA: EVCSRE-59245