Some archive accounts are missing from Arctera eDiscovery portal

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Article ID: 100055817

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Updated On:

Description

Error Message

No error message is seen. The archives are missing from the Arctera eDiscovery portal. 

Cause

This happens when archives are associated with Domains which are no longer part of the customers Arctera Unified Platform configuration. 

Resolution

Please contact Arctera Support to resolve this issue. 

Issue/Introduction

Not all archive accounts which show up in Arctera Management Console, show up in Arctera eDiscovery portal.