Error while fetching available custodians in Arctera eDiscovery
Article ID: 100053350
Updated On:
Description
Error Message
Error while fetching available custodians
Cause
This issue is seen when using the Built-in Primary Administrator account in Arctera eDiscovery. This default account is a System Administrator Only account, and does not have the required roles for Arctera eDiscovery. This account should only be used to configure Arctera Unified Platform Administration.
Resolution
Use a different account with Discovery Administrator privileges assigned to it.
Issue/Introduction
When trying to add custodians to a case in Arctera eDiscovery, an error is seen and no custodians are retrieved.
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