Messages to BCC recipients are not being archived when using Domino Journaling to forward to Arctera Unified Platform.
Article ID: 100052465
Updated On:
Description
Error Message
There is no error message associated with this issue.
Cause
This issue is due to Domino Journaling forwarding the BCC field in the hierarchical format instead of the SMTP format to Arctera Unified Platform. This issue only occurs for the BCC field. The To, CC, From fields are formatted as SMTP type addresses.
As a result, Arctera Unified Platform is not able to match the known SMTP address for an archive to the BCC field and therefore these message items will not be delivered to the archive.
This issue can be seen by viewing the internet headers and looking at the field names:
X-$JournalRecipients field.
For example:
X-$JournalRecipients: CN=Domino AltaCloud/O=altadom@altadom
Resolution
This is a Domino Journaling issue when Journaling to a Mail-In Database. It is recommended to contact HCL for assistance to resolve forwarding BCC as the Hierarchical address instead of the SMTP address.
Issue/Introduction
When a user is enabled for archiving and they are included on a message as a BCC and the messages are being forwarded to Arctera Unified Platform via Domino Journaling, the items do not show up in the users archive.
