Export download fails when the Export Name contains a special character "+" in Arctera eDiscovery portal
Article ID: 100052365
Updated On:
Description
Error Message
Clicking on the download link of the export displays the below error:
This XML file does not appear to have any style information associated with it. The document tree is shown below.
AuthenticationFailed
Server failed to authenticate the request. Make sure the value of Authorization header is formed correctly including the signature. RequestId:fcdc4c5b-201e-00d1-4f51-1469df000000 Time:2022-01-28T14:14:40.5215620Z
Signature did not match. String to sign used was r 2022-01-29T14:14:37Z /blob/usw03blobexpring01acct01/exports/476441/7a8a0e73-cfc2-4249-b91d-b363a83dbcea/Demo + Example_1.zip 2016-05-31
Cause
The Export Name contains a special character "+" , which causes a processing issue.
Resolution
Generate the export again, without using the special character "+" in its name.
Issue/Introduction
Export download fails when the Export Name contains a special character "+" in Arctera eDiscovery portal.
Additional Information
JIRA: CFT-4335
