Login via Single Sign On fails if the archive's username doesn't match with username used to sign in to Identity Provider
Article ID: 100051212
Updated On:
Description
Error Message
Despite successfully signing into the IDP, the sign-in to the Arctera Archiving portal returns the following error, indicating that the SSO Sign-in attempt failed.
https://personal.us3.arctera.com/Views/Regular/LoginGateway.aspx?IsSSO=False&Response=7SjkYnDNhQ7V8BXsvUAfeA2
This error can be captured in Browser Network trace or in Web Debugging tools like Fiddler.
Cause
A mismatch with the username with which the user signed into his IDP, and the one set on the archive.
For example:
User signed into the IDP with username johndoe@democloud.com and the archive in Arctera Archiving has username as john@democloud.com.
Resolution
Match the username on the archive with the username with which the user signs into the IDP, and then attempt to sign in again.
Issue/Introduction
Login via Single Sign On(SSO) to Arctera Archiving portal fails, if the archive's username does not match the username with which the user signs in to the Identity Provider(IDP).
