Email Deletion attempt via the Privileged Delete option fails with Status : On Legal Hold

book

Article ID: 100048467

calendar_today

Updated On:

Description

Error Message

image.png

Cause

Emails which have been placed on Legal Hold cannot be deleted using Privileged Delete option. 

Resolution

Emails are generally put on Legal Hold via Cases within Veritas Alta eDiscovery Portal.

1. For the emails to be deleted, check if the associated user's archive has been added as a Custodian on a Case which is on Legal Hold

2. Once all Cases are located, set Apply Legal Hold to No and Save on each case that contains the user's archive. Once all Cases have been updated attempt the deletion again. 

image.png


Issue/Introduction

When an attempt is made to delete email(s) via the Privileged Delete option via the Arctera eDiscovery portal, the deletion fails with status On Legal Hold.