Users getting automatically deselected for sync in Folder Sync
Article ID: 100048379
Updated On:
Description
Error Message
In the All Mailboxes view in FS the following error will appear:
Error: The Mailbox was not found.
In the FolderSync.YYYY-MM-DD.AsProcess##.log the following error is seen:
2020-08-05 01:49:22.858 [(T06) VSLLC:CustomSynch:AsProcess00:Schedule(2):SynchDb] - Mailbox status set to 'Started'! MbxIdentity(OUT): 2102
2020-08-05 01:49:22.874 [(T06) VSLLC:CustomSynch:AsProcess00:Schedule(2)] - Starting target for 'Message' job: John Smith (OnPrem)
2020-08-05 01:49:22.890 [(T06) VSLLC:CustomSynch:AsProcess00:Schedule(2)] - Checking that john.smith@contoso.com has an actionable mailbox.
2020-08-05 01:49:23.233 [(T06) VSLLC:CustomSynch:AsProcess00:Schedule(2)] - Mailbox not found!
2020-08-05 01:49:23.233 [(T06) VSLLC:CustomSynch:AsProcess00:Schedule(2)] - Stopped processing mailbox, mailbox is not actionable... DisplayName: 'John Smith', Smtp: john.smith@contoso.com, Reason 10076(errSSMailboxNotFound)
2020-08-05 01:49:23.249 [(T06) VSLLC:CustomSynch:AsProcess00:Schedule(2)] - Stopping target. Final status: Completed, Event: 10076(errSSMailboxNotFound), Deselect Mbx? True, MbxIdentity: 2102
2020-08-05 01:49:23.249 [(T06) VSLLC:CustomSynch:AsProcess00:Schedule(2):SynchDb] - SetMbxStatus updated 1 rows
Cause
By design, FS will automatically deselect a mailbox if the Get-Mailbox PowerShell command does not return any results. This can happen for many reasons that can be legitimate or transient. A few are listed below:
- Connectivity to Exchange
- Domain trust issue
- Mailbox is not found in Exchange
Resolution
Since the 10076(errSSMailboxNotFound) error can be transient, a config setting in the ArchiveAcceleratorSynchService.exe.config has been added DeselectMailboxWhenNotFound to disable FS from making this check and disabling the sync. The mailbox will remain enabled assuming that at a later point the Get-Mailbox command will be successful. It will no longer require manually enabling the mailbox for synchronization.
Go to the Download Center, create an account (if not already created), and download the FolderSync_1.14.0 from Base and upgrade installers within the Veritas Alta Archiving product.
After FS is upgraded to 1.14.0 do the following:
1. Stop the ArchiveTools Folder Sync service
2. Edit the ArchiveAcceleratorSynchService.exe.config file in the installation diretory (i.e., C:\Program Files\ArchiveTools\ArchiveTools Folder Sync\)
3. Edit the DeselectMailboxWhenNotFound setting and set it to FALSE:
4. Start the ArchiveTools Folder Sync service
Issue/Introduction
