Some exported emails from Arctera eDiscovery display blank contents
Article ID: 100046658
Updated On:
Description
Error Message
No error message is displayed.
Cause
If an email is sent using Rich Text Format (RTF) while TNEF is enabled, the EML message will have an attached file called winmail.dat.
The Content-Type in the header information of the EML message will show as follows:
Content-Type: application/ms-tnef; name="winmail.dat"
Resolution
Determine if TNEFEnabled is set to true in the Exchange environment.
- From Exchange Management Shell run the following command:
Get-RemoteDomain | Select Name, DomianName, TNEFEnabled
- If TNEFEnabled = True for the Remote Domain then set it as disabled as follows:
Set-RemoteDomain -Identity -TNEFEnabled $false
Microsoft documentation:
How to specify the email message format that's used for external recipients to prevent Winmail.dat attachments
The journal contact should be set to -UseMapiRichTextFormat Never
Issue/Introduction
When viewing exported emails, the contents of the email show as blank. However, the content is displayed properly in Arctera eDiscovery.
