Arctera Unified Platform Archiving Customer Weekly Summary report being sent to users despite removing the Administrator roles.
Article ID: 100046635
Updated On:
Description
Error Message
No error message. Unintended users receive the Customer Weekly Summary report.
Cause
The Built-In Roles have been deselected for the user, however the account Role is still set to Administrator.
Resolution
Change the Account Role to Account using the below steps.
1. Navigate to Arctera Management Console
2. Navigate to Role Management - > Assign Accounts and lookup the account which shouldn't receive reports.
3. Change the Role from Administrator to Account and Save the changes.
Issue/Introduction
Arctera Unified Platform Archiving Customer Weekly Summary report being sent to users despite removing the Administrator roles.
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