Logging in to Veritas Alta Archiving Personal Archive (PA) Mobile Web Access Fails with error 'User does not have product access' despite having the access
Article ID: 100046560
Updated On:
Description
Error Message
User does not have product access.
Cause
Mobile Web Access needs to be enabled for the company before enabling it for any user as the company level setting overrides the user level setting.
Resolution
Enable Mobile Web Access for the company using the Veritas Alta Archiving Administration Console(Manage Console).
1. Login to the Veritas Alta Archiving Manage Console as an Administrator.
2. Navigate to Policy Management > Archive Options.
3. Click Edit and set Mobile Web Access to Enabled and Save.
The option should now show as below. A user should attempt to login via a mobile browser with an account which has Veritas Alta Personal Archive Mobile access enabled within Account Management.
Issue/Introduction
Logging in to Veritas Alta Archiving Personal Archive (PA) Mobile Web Access Fails with error 'User does not have product access' despite having the access.
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