Problem

Option to select Manage account provisioning remotely: Using Microsoft Office 365 in Arctera Administration Console is grayed out.

Error Message

You may not provision using Office 365, because your parent partner has not enabled this privilege.

Cause

Office 365 (O365) services are not enabled for the company.

Solution

Please reach out to the Arctera Technical Support, to resolve this issue.

Option to select Manage account provisioning remotely: Using Microsoft Office 365 in Arctera Administration Console is grayed out.