Unable to login to Personal Archive, Arctera eDiscovery or Arctera Management Console if attempt is made from a non Trusted IP
Article ID: 100046320
Updated On:
Description
Error Message
1. Error while accessing Arctera Management Console: & Arctera eDiscovery.
You are not allowed to login to this resource because your archive has not authorized your location or machine. Please contact your administrator for more assistance.
Arctera Management Console:
Arctera eDiscovery:
2. Error while accessing Personal Archive
The machine from which you are accessing Personal Access Archive is not configured by your administrator as a trusted one. Please contact your administrator for further details.
Cause
The system IP used to login to the portal isn't a part of the Trusted Networks IP address list for the organization.
Resolution
Review the Trusted Networks configuration in the Arctera Management Console console and add the IP address(s) of the machine(s) which faced the error if required.
Steps to review or configure Trusted Networks can be found here: Configuring trusted networks Arctera Archiving access
Please contact Support if all the existing Administrators can't review & reconfigure Trusted Networks because of this issue.
Issue/Introduction
User(s) are unable to login to the Arctera Archiving portal if they make an attempt from a non-trusted IP address.
