Unable to sync new or O365 migrated users using CloudLink
Article ID: 100045951
Updated On:
Description
Unable to sync new or O365 migrated users using CloudLink
Cause
CloudLink uses the homeMDB attribute of an Active Directory User to determine if it is an On-Premise Exchange Mailbox. When a mailbox is migrated to O365 this attribute is removed and hence the user falls out of CloudLink's scope.
Resolution
To synchronize migrated users (O365 users), please use O365 Sync functionality from within theArctera Management Console as CloudLink can sync only On-Premise Exchange users.
For more information on O365 sync refer to the article in the Related articles section.
Issue/Introduction
Unable to sync new or O365 migrated users using CloudLink
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