Unable to Login to Personal Archive with error "Your Account is Not Enabled for Archive Access" Even If Access Has Been Provided
Article ID: 100045807
Updated On:
Description
Error Message
Cause
A missing first or last name value for the user causes this issue. It is mandatory to enter the "First Name" field while creating an archive from the Veritas Alta Archiving Manage portal, however synchronizations of Cloudlink and/or Office 365 Sync allow archives to be created without both First & Last Name. This is because most mail platforms do not require both first and last name fields, and Veritas Alta Archiving does require both.
This generally happens with archives of shared mailboxes (mailboxes not tied to an Active Directory user). When such a user attempts to login, the above error is thrown.
Resolution
Login to Veritas Alta Archiving Manage portal and update the "First Name" field for the affected archive.
Issue/Introduction
Users receive the following pop-up window when attempting to access Personal Archive (PA) portal: "Unable to login to Personal Archive with the error : Your account is not enabled for archive access. Please contact your Helpdesk for assistance." This happens despite being enabled for PA access.
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