Unable to see new or renamed Active Directory users listed in CloudLink
Article ID: 100045781
Updated On:
Description
Error Message
No errors are reported.
Cause
This issue occurs as the user data is only updated from Active Directory once per day.
Resolution
Perform a manual refresh of the user data from Active Directory within the Task Manager > Archive User Browser section of CloudLink.
Once the refresh is complete the new/renamed user should appear properly in the user list and be available for sync.
Issue/Introduction
New or renamed users are not displayed properly in the list of users under the Task Manager > Archive User Browser section of CloudLink.
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