Error "You will not be allowed to perform search because access to all the custodians has expired" while accessing the search against selected custodian
Article ID: 100045768
Updated On:
Description
Error Message
You will not be allowed to perform search because access to all the custodians has expired.
Or
No custodians found for search. To continue, please change the search criteria.
Cause
There is no primary email address set for the user account.
Resolution
Contact Arctera Technical Support to get the primary email address set for the user account.
Issue/Introduction
While trying to access a saved search in Arctera eDiscovery under Investigations > Managed Accounts > Standard Searches > 'Search Name' for a specific custodian it fails with the error: You will not be allowed to perform search because access to all the custodians has expired.
When trying to access a search under E-Discovery > Cases > 'Case name' > Research Set > 'Search Name' a different error is encountered: No custodians found for search. To continue, please change the search criteria.
If you perform a new search and try to select that user account, it doesn't appear in the custodians list. The affected user account will also not appear when it is searched under Investigations > Managed Accounts > Accounts. However the affected user account does appear in the Arctera Management Console.
