Unable to create a new archive, another account already using the specified alias

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Article ID: 100045614

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Updated On:

Description

Error Message

Another account already uses the specified alias

Cause

An archive already exists, whose primary email address or one of its aliases matches the address that is being added.

NOTE:
The user or its alias may be in an inactive state, and therefore, is not visible in the Arctera Management Console.

Resolution

Search for the  email address in Account Management section in the Arctera Management Console portal to see if an archive account is returned. If an account is returned, the address will either be the primary email address, Username, or an alias.

If an archive account is found, the address must be removed from the existing user, before it can be added to the new user.

If no archive is found, this indicates the address is in an Inactive state. Please reach out to Arctera Technical Support, to resolve this issue.

 

 

 

 

 

 

Issue/Introduction

If the email address is inactive, refer to https://supportarctera.cloud.com/support-home/kbsearch/article?articleNumber=100045811&articleTitle=unable-to-create-a-new-archive-error-another-account-already-uses-the-specified-alias&  to reactivate it.
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