Unexpected search results when sorting content by From / To

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Article ID: 100044264

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Updated On:

Description

When using Arctera eDiscovery's search, the user is not presented the expected number of results as they are filtered. Initially, content is sorted by the From drop down and the program displays 0 results.

image.png If the filter is changed to the To drop down the program returns 20 results. (that are CC'd and BCC'd)

image.png If the filter is then changed to the From / To a user would expect 20 results, but the program returns 0. (Not including CC'd and BCC'd)

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Cause

The query using the From/To drop down does not include CC or BCC fields.

  • The FROM search only searches the From field.
  • The TO search includes the TO, CC and BCC fields
  • The From/To drop down only searches the From field and the To field.
    • It does NOT search the CC or BCC fields.

 

Resolution

To generate list of all addresses that include From, To CC and BCC, ensure that both the From and To items are added separately.

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Issue/Introduction

Unexpected search results when sorting content by From / To

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