How to allow IP addresses for correct operation of Arctera Unified Platform
Article ID: 100039052
Updated On:
Description
Description
Some organizations restrict access to and from their networks, by only allowing access to or from specific IP addresses. In these scenarios, the Arctera Unified Platform IP addresses need to be allowed within the organization.
Ports that are used for all the services are 25, 80, 443; Bloomberg FTP uses ports 21,22, and 30206.
If organization is on USW01 Data Center add the respective IP addresses for the service(s) to allow:
| SERVICE | IP Address | DNS Name |
| Journaling | 40.65.105.55 | journal.lax.archivecloud.net, journal.archivecloud.net |
Personal Archive Restores Personal Archive WebMail |
40.65.111.175, 52.175.196.106 (Backup) |
newsmtp.archivecloud.net, |
| Folder Sync | 40.65.112.236 |
foldersync.lax.archivecloud.net, |
| CloudLink | 40.65.104.88 | ws.lax.archivecloud.net, ws.archivecloud.net |
| Exchange Online Sync | 52.191.132.240 | sync.lax.archivecloud.net |
| Direct Migrator | 20.109.188.116, 40.65.117.149 | evapi.lax.archivecloud.net/api/evcollection/Info (current time will be displayed), atapi.lax.archivecloud.net |
| Arctera Capture | 51.143.23.24, 20.230.164.56 | |
| Admin UI sync test | 20.29.213.169 | |
| SIEM/SOAR Logs | 51.143.0.134 | import.lax.archivecloud.net |
| Website URL | IP Address |
| personal.us.arctera.com | 40.65.120.93 |
| iaweb.us.arctera.com (NEW Personal URL) | 20.115.153.60 |
| admin.us.arctera.com | 52.183.40.52 |
| discovery.us.arctera.com | 20.94.199.99 |
| ediscovery.us.arctera.com | 20.94.199.99 |
| advancedsupervision.us1.arctera.com | 13.77.138.177 |
If organization is on EUW01 Data Center add the respective IP addresses for the service(s) to allow:
| SERVICE | IP Address | DNS Name |
| Journaling | 13.95.169.147 | journal.ams.archivecloud.net, journal.archivesuite.com, |
Personal Archive Restores Personal Archive WebMail |
52.166.22.204, 52.166.105.110 (Backup) | ec.ams.archivecloud.net, ec.archivesuite.com |
| Folder Sync | 52.174.244.53 | foldersync.ams.archivecloud.net |
| CloudLink | 13.95.120.160 | ws.ams.archivecloud.net |
| Exchange Online Sync | 51.144.89.232 | sync.ams.archivecloud.net |
| Direct Migrator | 40.118.82.108, 52.232.26.191 | evapi.ams.archivecloud.net/api/evcollection/Info (current time will be displayed), atapi.ams.archivecloud.net |
| Arctera Capture |
20.229.50.193, 40.68.132.139, 20.103.106.21 |
|
| Admin UI sync test | 20.224.229.149 | |
| SIEM/SOAR Logs | 40.114.194.186 | import.ams.archivecloud.net |
| Website URL | IP Address |
| personal.eu.arctera.com | 52.166.19.17 |
| iaweb.eu.arctera.com (NEW Personal URL) | 40.68.157.211 |
| admin.eu.arctera.com | 40.114.222.90 |
| discovery.eu.arctera.com | 51.144.84.185 |
| ediscovery.eu.arctera.com | 13.81.82.225 |
| advancedsupervision.eu1.arctera.com | 23.101.68.34 |
If organization is on UKS01 Data Center add the respective IP addresses for the service(s) to allow:
| SERVICE | IP Address | DNS Name |
| Journaling | 51.11.152.218 | journal.uk1.archivecloud.net |
Personal Archive Restores Personal Archive WebMail |
20.108.45.24 | nsmtp.uk1.archivecloud.net |
| Folder Sync | 20.254.104.129 | fsapi.uk1.archivecloud.net |
| CloudLink | 20.254.52.122 | atapi.uk1.archivecloud.net |
| Exchange Online Sync | 20.254.104.123 | sync.uk1.archivecloud.net |
| Direct Migrator | 4.234.90.114, 20.254.52.122 |
evapi.uk1.archivecloud.net/api/evcollection/Info (current time will be displayed), |
| Arctera Capture | 20.90.250.17, 51.142.250.165 | |
| Admin UI sync test | 20.68.202.163 | |
| SIEM/SOAR Logs | 51.142.206.235 | import.uk1.archivecloud.net |
| Website URL | IP Address |
| personal.uk1.arctera.com | 20.58.50.212 |
| iaweb.uk1.arctera.com (NEW Personal URL) | 51.11.142.119 |
| admin.uk1.arctera.com | 20.58.51.32 |
| ediscovery.uk1.arctera.com | 51.142.248.28 |
| advancedsupervision.uk1.arctera.com | 20.254.121.92 |
If organization is on AUE01 Data Center add the respective IP addresses for the service(s) to allow:
| SERVICE | IP Address | DNS Name |
| Journaling | 13.70.66.114 | journal.syd.archivecloud.net |
Personal Archive Restores Personal Archive WebMail |
13.70.66.54, 13.72.245.234 (Backup) | ec.syd.archivecloud.net |
| Folder Sync | 13.72.254.53 | foldersync.syd.archivecloud.net |
| CloudLink | 13.72.242.186 | ws.syd.archivecloud.net |
| Exchange Online Sync | 13.75.137.135 | sync.syd.archivecloud.net |
| Direct Migrator | 20.53.252.77, 13.70.83.112 |
evapi.syd.archivecloud.net/api/evcollection/Info (current time will be displayed), atapi.syd.archivecloud.net |
| Arctera Capture | 20.213.110.103 | |
| Admin UI sync test | 20.92.118.192 | |
| SIEM/SOAR Logs | 13.75.214.167 | import.syd.archivecloud.net |
If organization is on AUE02 Data Center add the respective IP addresses for the service(s) to allow:
| SERVICE | IP Address | DNS Name |
| Journaling | 20.211.121.112 | journal.au2.archivecloud.net |
Personal Archive Restores Personal Archive WebMail |
20.28.237.13, 20.211.32.148 (Backup) | nsmtp.au2.archivecloud.net |
| Folder Sync | 20.53.225.216 | fsapi.au2.archivecloud.net |
| CloudLink | 20.248.207.28, 20.213.131.129 | atapi.au2.archivecloud.net |
| Exchange Online Sync | 20.53.228.48 | sync.au2.archivecloud.net |
| Direct Migrator | 20.248.207.28, 68.218.46.36 | atapi.au2.archivecloud.net, evapi.au2.archivecloud.net/api/evcollection/Info (current time will be displayed) |
| Arctera Capture | 20.213.33.208, 20.213.32.24 | |
| Admin UI sync test | 20.213.131.150 | |
| SIEM/SOAR Logs | 20.5.206.228 | import.au2.arctera.com |
| Website URL | CURRENT IP |
| personal.ap.arctera.com | 13.72.250.100 |
| iaweb.ap.arctera.com (NEW Personal URL) | 20.53.250.27 |
| admin.ap.arctera.com | 13.75.235.250 |
| discovery.ap.arctera.com | 20.92.74.17 |
| ediscovery.ap.arctera.com | 20.92.74.17 |
| advancedsupervision.au1.arctera.com | 20.188.201.82 |
If organization is on USW02 Center add the respective IP addresses for the service(s) to allow:
| SERVICE | IP Address | DNS Names |
| Journaling | 52.183.94.219 | journal.mia.archivecloud.net |
Personal Archive Restores Personal Archive WebMail |
52.183.88.192, 13.77.158.150 (Backup) | ec.mia.archivecloud.net |
| Folder Sync | 52.229.30.213 | foldersync.mia.archivecloud.net |
| CloudLink | 52.175.242.24 | ws.mia.archivecloud.net |
| Exchange Online Sync | 13.77.162.150 | sync.mia.archivecloud.net |
| Direct Migrator | 20.94.211.144, 52.183.93.254 |
atapi.mia.archivecloud.net, |
| Arctera Capture | 52.250.67.104 | |
| Admin UI sync test | 20.29.212.93 | |
| SIEM/SOAR Logs | 52.151.6.156 | import.mia.archivecloud.net |
If organization is on USW03 Data Center add the respective IP addresses for the service(s) to allow:
| SERVICE | IP Address | DNS Name |
| Journaling | 51.143.95.56 | journal.us3.archivecloud.net |
Personal Archive Restores Personal Archive WebMail |
52.191.141.216, 51.141.163.73 (Backup) | nsmtp.us3.archivecloud.net |
| Folder Sync | 52.191.135.131 | fsapi.us3.archivecloud.net |
| CloudLink | 52.191.141.14 | atapi.us3.archivecloud.net |
| Exchange Online Sync | 52.229.9.131 | sync.usw03.archivecloud.net |
| Direct Migrator | 52.191.141.14, 20.29.206.245 | atapi.us3.archivecloud.net, https://evapi.us3.archivecloud.net/api/evcollection/Info (current time will be displayed) |
| Arctera Capture | 20.115.133.193, 20.3.87.189 | |
| Admin UI sync test | 20.112.5.132 | |
| SIEM/SOAR Logs | 52.183.64.130 | import.us3.archivecloud.net |
| Website URL | IP Address |
| personal.us3.arctera.com | 52.191.138.12 |
| iaweb.us3.arctera.com (NEW Personal URL) | 20.236.0.216 |
| admin.us3.arctera.com | 52.148.136.199 |
| ediscovery.us3.arctera.com | 52.156.134.164 |
| discovery.us3.arctera.com | 52.156.134.164 |
| advancedsupervision.us3.arctera.com | 52.151.29.178 |
If organization is on CAC01 (Canada) Data Center add the respective IP addresses for the service(s) to allow:
| SERVICE | IP Address | DNS Name |
| Journaling | 20.104.24.110 | journal.ca1.archivecloud.net |
Personal Archive Restores Personal Archive WebMail |
20.151.131.33 | nsmtp.ca1.archivecloud.net |
| Folder Sync | 20.104.25.53 | fsapi.ca1.archivecloud.net |
| CloudLink | 20.63.102.160 | atapi.ca1.archivecloud.net |
| Exchange Online Sync | 20.104.27.41 | sync.ca1.archivecloud.net |
| Direct Migrator | 20.63.102.160, 20.104.84.109 |
atapi.ca1.archivecloud.net, |
| Arctera Capture | 20.104.200.83 | |
| Admin UI sync test | 20.220.150.68 | |
| SIEM/SOAR Logs | 20.151.129.60 | import.ca1.archivecloud.net |
| Website URL | IP Address |
| personal.ca1.arctera.com | 20.63.61.254 |
| iaweb.ca1.arctera.com (NEW Personal URL) | 4.205.84.74 |
| admin.ca1.arctera.com | 20.151.209.47 |
| discovery.ca1.arctera.com | 20.104.103.169 |
| ediscovery.ca1.arctera.com | 20.104.103.169 |
| advancedsupervision.ca1.arctera.com | 20.151.228.99 |
If organization is on AEN01 Data Center add the respective IP addresses for the service(s) to allow:
| SERVICE | IP Address | DNS Name |
| Journaling | 20.74.157.7 | journal.ae1.archivecloud.net |
Personal Archive Restores Personal Archive WebMail |
20.74.177.38 | nsmtp.ae1.archivecloud.net |
| Folder Sync | 20.216.17.110 | fsapi.ae1.archivecloud.net |
| CloudLink | 20.74.178.228 | atapi.ae1.archivecloud.net |
| Exchange Online Sync | 20.233.0.180 | sync.ae1.archivecloud.net |
| Direct Migrator | 20.233.41.197, 20.74.178.228 | evapi.ae1.archivecloud.net/api/evcollection/Info (current time will be displayed), atapi.ae1.archivecloud.net |
| Arctera Capture | 20.74.187.221, 20.203.34.4 | |
| Admin UI sync test | 20.233.62.99 | |
| SIEM/SOAR Logs | 20.233.40.59 | import.ae1.archivecloud.net |
| Website URL | IP Address |
| personal.ae1.arctera.com | 20.233.12.171 |
| iaweb.ae1.archivecloud.net (NEW Personal URL) | 20.233.13.3 |
| admin.ae1.arctera.com | 20.233.61.241 |
| ediscovery.ae1.arctera.com | 20.233.10.211 |
If organization is on QAC01 Data Center add the respective IP addresses for the service(s) to allow:
|
SERVICE |
IP Address |
DNS Name |
|
Journaling |
20.21.249.145 |
journal.qa1.archivecloud.net |
|
|
20.21.249.96 |
nsmtp.qa1.archivecloud.net |
|
Folder Sync |
20.173.76.177 |
fsapi.qa1.archivecloud.net |
|
CloudLink |
20.173.74.26 |
ws.qa1.archivecloud.net |
|
Exchange Online Sync |
20.173.76.193 |
sync.qa1.archivecloud.net |
|
Direct Migrator |
20.173.77.63, 20.21.249.104 |
evapi.qa1.archivecloud.net/api/evcollection/Info (current time will be displayed), |
|
Arctera Capture |
20.21.249.48, 20.21.248.213 |
collector.qa1.archivecloud.net |
|
Admin UI sync test |
20.173.73.235 |
|
| SIEM/SOAR Logs | 20.173.77.70 | import.qa1.archivecloud.net |
|
Website URL |
IP Address |
|
personal.qa1.arctera.com |
20.173.76.130 |
|
iaweb.qa1.arctera.com (NEW Personal URL) |
20.173.76.225 |
|
admin.qa1.arctera.com |
20.173.74.195 |
|
discovery.qa1.arctera.com |
20.173.64.57 |
|
ediscovery.qa1.arctera.com |
20.173.64.57 |
Note: The following are directional references of each service between the Customer site to Arctera Unified Platform Data Center
Journaling: Outbound from customer site to Arctera Unified Platform Data Center
Personal Archive Restores: Inbound to customer site from Arctera Unified Platform Data Center
Folder Sync: Outbound from customer site to Arctera Unified Platform Data Center
Cloud Link: Outbound from customer site to Arctera Unified Platform Data Center
Bloomberg: Inbound to Bloomberg FTP from Arctera Unified Platform Data Center
Notes
Issue/Introduction
How to allow IP addresses for correct operation of Arctera Unified Platform
Additional Information
JIRA: CFT-3529
