Cannot save settings, when editing a user in the Account Management screen.
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Article ID: 100034132
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Updated On:
Description
Error
Email address appears invalid. Make sure it does not contain spaces, an extra @, or any of the following characters:()[]\;":,<>

Cause
When Arctera automatically disables a user, the system alters the usernames and aliases to include a tag of the date, time, and the fact that they’ve been disabled. However this tag includes a system-invalid character ( “ : “ ) which keeps the user from being edited from the UI.
This occurs as a result of a previous user disablement, either by mass user disablement, or via automatic user synchronization.
To identify this issue:
- Navigate to your management portal, and log in as an administrative user.
- Select account management from the left pane, navigate to the effected user, and edit.
- In the archive aliases section, you may see aliases with the format of username-disabled_on_date_andtime@yourdomain.com.
Note: This alias may not exactly match that format, but should be very similar.
Resolution
Perform the following steps to correct the issue:
- Utilize the small “x” icon next to each Alias matching the aforementioned format.
- Once it has been deleted, save the changes
- Alter other fields as needed, and save the changes.
If your issues persist beyond removal of the aliases in question, contact Arctera Technical Support for assistance.
Issue/Introduction
Cannot save changes performed in Account Management - Accounts
Error
Email address appears invalid. Make sure it does not contain spaces, an extra @, or any of the following characters:()[]\;":,<>

Cause
When Arctera automatically disables a user, the system alters the usernames and aliases to include a tag of the date, time, and the fact that they’ve been disabled. However this tag includes a system-invalid character ( “ : “ ) which keeps the user from being edited from the UI. This occurs as a result of a previous user disablement, either by mass user disablement, or via automatic user synchronization.
To identify this issue:
- Navigate to your management portal, and log in as an administrative user.
- Select account management from the left pane, navigate to the effected user, and edit.
- In the archive aliases section, you may see aliases with the format of username-disabled_on_date_andtime@yourdomain.com.
Note: This alias may not exactly match that format, but should be very similar.
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