Process for Splitting Company: Splitting the Archive
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Article ID: 100014645
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Updated On:
Resolution
- Setting up Company B in the archive:
Provide Company B's domains and request for a new customer account, Journaling address and system admin credential
- Set up CloudLink using the new system admin credential to synchronize Company B users
- Important step to create users accounts and aliases for mail assignment purposes
- Set up Journaling for Company B with the Journaling address provided
- Confirm archiving in Company B's archive
- Request removal of Company B's domains from Company A's archive account
- Transferring the Legacy Mail into Company B:
Run an export on the saved search(es) for Company B's mails in Company A's archive
- Perform discovery search and create tags for Company B mails in company A's archive
- The search limit is 200,000 mails - create multiple tags & searches if required
- (optional *) Create tags so we can remove Company B mails from the Company A archive, if required
- Provide us the batch id & passwords for your exports
- We will create you a data management case to import Company A's archive mails into Company B
- Confirm legacy Company B mails are now in the Company B archive
- * If required, Our operations team can run a retention deletion on the tags you provide to remove Company B mails from Company A's archive
Assumptions to make:
- Company B is totally separate (own Exchange and AD) - If Company B is going to share resources with Company A then please contact us before proceeding
- Company B's resources are compatible with our service, please check our compatibility guide for more info
- In cases where Company A and Company B share domains, it is ok to have the same domains on two archive accounts but the set primary domain must be unique
- In cases where a Company B user account is created and they exist as a user of Company A the username needs to be different. A username in one archive cannot match a username of another - again, this would be avoided if the primary domains are different.
Please make your TAM / Client Support aware of any such change as this
Contact support in the first instance if you have any questions
Issue/Introduction
A company is splitting into Company A and Company B and wants their archive to be split into Company A and Company B archive.
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