Missing emails in Arctera Personal Archive and Arctera eDiscovery

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Article ID: 100011910

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Updated On:

Description

Applies to

  • Arctera eDiscovery > Investigations > My Mailbox
     
  • Arctera eDiscovery > Investigations > Managed Accounts (Selected Users Mailbox)

Problem

  • The amount of mail showing in eDiscovery is much less than it should be
     
  • From appearance It seems Sent items are not getting archive

Resolution

This is a display feature separating the Inbox and Sent items view of mails in that account -
 

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Important

  • This display feature in Arctera eDiscovery Investigations is on by default
     
  • To view all the emails for a Discovery user in this portal, a custodian search is required
     
    • See the Searching My Mailbox related article on doing this
       

If mail still cannot be located in Inbox or Sent items or when Searching My Mailbox, please contact the Arctera Unified Platform Support team

In Personal Archive (PA), this feature can be used by clicking the all email dropdown -

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Important 

This display feature in Personal Archive (PA) is off by default when viewing emails
 

 

 

Issue/Introduction

Applies to

  • Arctera eDiscovery > Investigations > My Mailbox
  • Arctera eDiscovery > Investigations > Managed Accounts (Selected Users Mailbox)

Problem

  • The amount of mail showing in eDiscovery is much less than it should be
  • From appearance It seems Sent items are not getting archive
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